Terms of service

Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered, we may, at our sole discretion, decide to cancel your Order. If this happens, we will notify you via email. If you have already paid for your Order, you will receive a full refund of the paid price in accordance with the refund timelines outlined in our Returns and Refunds Policy.

(a) Where applicable, prices are inclusive of GST and are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

(b) We are under no obligation to fulfil your Order if the price listed on the Platform is incorrect (even after your Order has been acknowledged by us).

(c) You can pay using any of our payment partners listed on our Platform or use the cash on delivery payment method. Similarly, you can pay all or part of the price of your Order using an e-gift card, store credit or a promotional voucher.

(d) E-gift cards and promotional vouchers must be entered at the check-out page online only. 

(e) Upon authorisation of the payment, by clicking the “Order now” button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or credit facilities to cover the cost of the Product.

Mistaken Orders

If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact us immediately. We will try our best to process your request.

Refusal of Order

(a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein we may need to refuse to process an Order after we have sent you an Order Acknowledgement, which we reserve the right to do at any time at our sole discretion.

(b) If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

FAULTY PRODUCTS

(a) All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise, and however arising.

(b) Product image as seen on the Platform may slightly differ from the actual Product that you receive.

(*c) If the item you receive is faulty, please contact us and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement. Please refer here for more details.

(d) Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.

(e) We may at its discretion refuse to process a replacement/exchange order, and may, at its discretion, offer a refund as a substitute remedy.

(f) In the event we discover that the Product returned is not faulty and/or the process set out in clause (*c) was not followed, we may at our discretion decide (a) not to replace or refund you for the Product, and (b) return the Product to you. In such case, we may require you to pay all reasonable carriage costs and servicing costs (including costs incurred in returning the Product to you) at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.